Letter From The President of Ashwood, Inc.

Dear Visitors,

Thank you for taking the time to visit our web site. First of all, as you may know, Ashwood, Inc. is a brand new company. Our staff is made up of highly-regarded local people, all of whom previously owned local businesses. I hired each of these people specifically because they understand what customer service is all about, and the same commitment to high-end customer service will be extended to additional team members as they are hired. I know that I need great people in order to develop great customers and keep them as happy customers. You can count on my efforts to hire only the best and the brightest.

In today's competitive market place, I believe businesses that compete on price alone will not survive. That's why we made investments in our business that ensure that we will always exceed your expectations. For example, we utilize an advanced order processing and job tracking system that allows us to systematically manage our work flow, thus greatly reducing our reliance on any particular employee. This technology allows us to provide you with top quality customer service. We always know where your job is and when it will be done.

We are a relationship-based company that focuses on our customer's business. We offer many services similar to our competitors, and we build loyalty by picking up where our competitors leave off. We offer a different approach to printing — we don't sell printing, we help companies with their visual communications. Instead of being “just another sales person,” we are a “problem solver”; we fulfill a real need. Quality and service may be part of what keeps the customer with Ashwood, Inc., but the way we solve problems is really what sets us apart from the crowd.

We are able to offer just as many services as our competitors; we also have a dedication to customer service that shows. We always offer face-to-face service, deliver a quality product, and we will be on time. We have a system to measure our customers' needs on a regular basis through surveys, so we can always make sure we are meeting your real needs.

I look forward to working with you.

Sincerely,

Jamie Dolan
President
Ashwood, Inc.